Terms and Conditions of Sale


1. General

1.1  These terms of sale apply to all goods supplied by Cast and Present of Studley Grange Craft Village, Hay Lane, Wroughton, Wiltshire, SN4 9QT.

1.2  These terms and conditions of sale apply to purchases made from Cast and Present at their shop at the above address and from any other location where Cast and Present may temporarily be trading.

1.3  Cast and Present reserve the right to change these terms and conditions of sale without notice.

2. Description and price of the goods

2.1  The description and price of the goods you order will be as shown in the Cast and Present current price list, or on its website at the time you place your order.

2.2  Every effort is made to ensure that prices shown in the Cast and Present current price list, or shown on its website, are accurate at the time you place your order. If an error is found, Cast and Present will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If you cancel, Cast and Present will refund or re-credit you for any sum that has been paid by you, or debited from your credit or debit card, for the goods.

2.3  The price of the goods is inclusive of VAT at the rate in force at the time of purchase.

3. Payment

3.1  Payment is required at the time of ordering, unless an alternative agreement has been reached between you and Cast and Present.

3.2  Payment for the goods can be made by any method displayed at the Cast and Present shop, at the time you place your order. We accept most major credit and debit cards.

3.3  You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

4. Refunds

4.1  There is no right of cancellation or return of personalised items.

4.2  Where items are personalised, if the item is suspected to be faulty, the customer must return it to Cast & Present premises within a reasonable amount of time. If you exercise your right of return after you have taken delivery you will be responsible for returning the goods to Cast & Present at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime, or in transit.

4.2.1  In the case of ceramic, stone, cold cast and framed items we will first attempt to rectify the fault. Where this is not possible we will agree replacement or part/full refund where applicable.

4.2.2  In the case of sterling silver jewellery we will repair or replace where possible. Where the item is not held in stock we will discuss options of delayed replacement or refund with the customer.

4.2.3  In the case of fine silver charms we will first attempt to rectify the fault. If this is not possible we will remake the charm free of defects. If neither are possible we will then issue a refund on return of the item to our possession.

4.3  Some people may experience an intolerance to sterling or fine silver which may cause the silver to blacken. We cannot be held responsible for the effects of this intolerance on our products. However, we will do our best to restore the item to its original shine within 12 months following date of collection.

4.4  Where items are damaged beyond that expected from normal wear and tear and this damage has arisen from normal use, we will attempt to restore the item to its original condition within 12 months from date of collection. If this is not possible we will adhere to points 4.2.1, 4.2.2 or 4.2.3 dependent on the product.

4.5  Any refund due will be credited to your original method of payment.

4.6  These provisions do not affect your statutory rights as a consumer.

5. Warranty

5.1  Any warranty given does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Cast and Present, failure to follow Cast and Present care instructions (available on the Cast and Present website), or any alteration or repair carried out without the approval of Cast and Present.

5.2  If goods develop a defect whilst under warranty, please return the goods to the store to discuss resolution with a member of staff.

6. Privacy

6.1  Information provided by you will be used only for the purpose of fulfilling your order and will not be passed to any third party. All reasonable precautions will be taken to keep your data secure. Cast and Present may, from time to time, notify you of products and offers that may be of interest. If you would prefer not to receive these updates please send an email to tellmemore@castandpresent.co.uk, or give written notice to the shop address.

7. Applicable law

7.1  These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Shop address:
Cast and Present, Studley Grange Craft Village, Hay Lane, Wroughton, Wiltshire, SN4 9QT.

Email address: